![]() Here’s an example of how you can expect it to look in action: Source: Heyday Conversational AI statistics The theory may sound grueling, but conversational AI chatbots make for a very smooth customer experience. ![]() It will do this based on prior experience answering similar questions and because it understands which phrases tend to work best in response to shipping questions. This is how it talks with your customers.įor example, if a customer messages you on social media, asking for information on when an order will ship, the conversational AI chatbot will know how to respond. Once it learns to recognize words and phrases, it can move on to natural language generation. ![]() This is the process through which artificial intelligence understands language. The second is called natural language processing, or NLP for short. The result is a system that will work better six months after you add it to your website and even better than that a year down the line. It then uses that information to improve itself as time goes by. It collects information from its own interactions. To put it simply, machine learning means that the technology “learns” and improves the more it’s used. How does conversational AI work?Ĭonversational AI primarily works thanks to two functions. AI technology can effectively speed up and streamline answering and routing customer inquiries. They can be found on websites, online stores, and social media channels. The term conversational AI (artificial intelligence) refers to technologies, like virtual assistants or chatbots, that can “talk” to people (e.g., answer questions).Ĭonversational AI applications are often used in customer service. ![]() Delight your customers and improve conversion rates. Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. ![]()
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